Privacy Policy

Contact Information

Hereinafter referred to as “the publisher.” By accessing and using this website, you explicitly agree to the following general terms and conditions:

 

Intellectual Property Rights

The content of this site, including trademarks, logos, designs, data, product or company names, texts, images, etc., is protected by intellectual property rights belonging to the publisher or third-party rights holders.

 

Liability Limitation

The information provided on this website is general in nature. It is not adapted to personal or specific circumstances and cannot be considered as personal, professional, or legal advice.
The publisher makes every effort to ensure that the information provided is complete, accurate, comprehensive, and up to date. However, errors may occur. If the published information contains errors or if certain information is unavailable on or via the site, the publisher will do everything possible to correct the situation.
The publisher cannot be held liable for direct or indirect damages resulting from the use of the provided information.
If you notice errors in the information available on the site, you may contact the site administrator. The content of the site (including links) may be modified, updated, or supplemented at any time without prior notice.
The publisher does not guarantee the proper functioning of the website and cannot be held liable for malfunctions, temporary unavailability, or any form of direct or indirect damage resulting from access to or use of the site.
Under no circumstances can the publisher be held liable for any direct, indirect, special, or other damages resulting from the use of this site or another site due to hyperlinks or connections, including, but not limited to, loss of data, work interruptions, damage to programs or data on the user’s computer system, hardware, software, etc.
The website may contain hyperlinks to third-party websites or pages. The presence of these links does not imply approval of their content. The publisher explicitly declares having no control over the content of these sites and cannot be held liable for their content or characteristics, nor for any damages resulting from their use.

 

Applicable Law and Jurisdiction

This website is governed by Belgian law.
Only the courts of the Brussels district have jurisdiction in the event of a dispute.

 

Privacy Policy

This Privacy Statement governs the processing of your personal data by the data controller: Dominique Tournel.
Please read this Privacy Statement carefully, as it contains essential information regarding the processing of your personal data and the cookies used.
By providing your personal data on the website www.sudassistance.be and using the listed email addresses, you expressly acknowledge and accept this Privacy Policy and the associated data processing.

 

Personal Data

This Privacy Policy concerns your personal data.
According to GDPR regulations, personal data refers to:
“Any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.”

 

Purpose of Data Processing

The publisher collects and processes personal data for customer and order management, including:

  • Customer administration
  • Order/delivery tracking
  • Billing
  • Creditworthiness monitoring
  • Sending information

Additionally, personal data is collected through cookies to optimize site usability and for anonymous statistical purposes.

 

Legal Basis for Processing

Personal data is processed on this website for various legal reasons, in accordance with Article 6.1 of the General Data Protection Regulation (GDPR) 2016/679 of April 27, 2016.
If only a contact form and an email address are used, processing is based on user consent.

 

Data Retention Period

Personal data processed for customer management purposes is retained as long as necessary to comply with legal obligations (including accounting).
Data collected via cookies is stored for the duration of the session or longer, depending on the operational needs of the website. When retained longer than the session, data is anonymized.

 

Rights of Data Subjects

Users have the right to:

  • Access their personal data at any time.
  • Correct or request corrections to inaccurate data.
  • Request data deletion.
  • Limit processing of their data.
  • Object to data processing based on Article 6.1 (e) or (f), including profiling.
  • Request a structured, commonly used, and machine-readable copy of their personal data, which can be transferred to another entity.

To exercise these rights, users can send an email to: secretariat@sudassistance.be.

 

Direct Marketing

Users have the right to object, free of charge, to the processing of their personal data for direct marketing purposes.

 

Complaints

Users have the right to file a complaint with the publisher. Additionally, they can file a complaint with the Data Protection Authority in Belgium:

Belgian Data Protection Authority
Rue de la Presse, 35
B-1000 Brussels
Belgium